ShuttleBus-ZOOM will not discriminate on the basis of any characteristic protected by law, including Title VI of the Civil Rights Act of 1964, as amended
It is the policy of ShuttleBus-ZOOM that no person shall, on the grounds of race, color, ethnicity, national origin, ancestry, religious belief, political affiliation or belief, age, gender, sexual orientation, marital status, physical or mental disability, veteran status, migrant worker, ex-offender, or former patient of a state institution be discriminated against in access to the services or provision of services of ShuttleBus-ZOOM.
ShuttleBus-Zoom 13 Pomerleau Street, Biddeford, ME, 04005 (207) 282-5408, Maine Human Rights Commission 19 Union St. Augusta, ME 04330 (207) 624-6290 US Department of Justice, 950 Pennsylvania Ave., DC, 20530 (202) 514-4609 On-line, search for “File a Title VI Complaint with FTA.”
Customer Complaint Procedures and Response
for All Complaints including Title VI
Even when a company provides the best customer service as possible, complaints may be made by a passenger against a driver or another passenger. A driver may also file a complaint against a passenger whose conduct or behavior endangers the safety of passengers or inhibits the safe operation of the vehicle. You may receive complaints from other drivers observing unsafe operation of the vehicle. Complaints of the following nature will be handled by the Executive Director.
Any person who believes that s/he has been subject to discrimination may file a complaint directly to the ShuttleBus-Zoom Human Resource Manager, Maine Human Rights commission or the US Department of Justice.Click here to view Customer Complaint Document