This website is enhanced with a speech-to-text option.
Click on the Listen button, wait a few seconds for BrowseAloud panel to load, then double click on any text on the page to begin.
New MCI zoom Bus  Shuttlebus Logo  Old Trolley
Hannafords Token Policy
Hannaford Tokens
You can redeem tokens on the Local and UNE routes only. They cannot be used on the Zoom or Portland bus.
Welcome to The Shuttlebus-Zoom Website
For over 30 years, the ShuttleBus has served Southern Maine residents with a convenient and affordable public transportation network. We offer ShuttleBus Local Service within Biddeford, Saco and Old Orchard Beach. We also offer the ShuttleBus Intercity Service that connects the Tri-Towns with Scarborough, South Portland and Portland. In 1998, ShuttleBus joined with MaineDOT and the Maine Turnpike Authority to launch the ZOOM Turnpike Express, a commuter service that links between Biddeford and Saco with downtown Portland.


Our Services
Flex Route Service: Flex Route service is a bus service that travels along a route with identified stops and associated times, according to a weekly schedule.
Accessibility: We offer up to a 3/4 mile deviation from the local route. You must call 24 hours in advance and there will be an additional charge of $5.00 dollars.
Intercity Bus Service: Intercity Bus Service provides scheduled service between Towns, Cities and other major destinations throughout the region to help you get to where you need to go. For additional information see our Intercity Route Schedule

Non-Discrimination & Civil Rights Title VI
ShuttleBus-ZOOM will not discriminate on the basis of any characteristic protected by law, including Title VI of the Civil Rights Act of 1964, as amended

It is the policy of ShuttleBus-ZOOM that no person shall, on the grounds of race, color, ethnicity, national origin, ancestry, religious belief, political affiliation or belief, age, gender, sexual orientation, marital status, physical or mental disability, veteran status, migrant worker, ex-offender, or former patient of a state institution be discriminated against in access to the services or provision of services of ShuttleBus-ZOOM.

ShuttleBus-Zoom 13 Pomerleau Street, Biddeford, ME, 04005 (207) 282-5408, Maine Human Rights Commission 19 Union St. Augusta, ME 04330 (207) 624-6290 US Department of Justice, 950 Pennsylvania Ave., DC, 20530 (202) 514-4609 On-line, search for “File a Title VI Complaint with FTA.”

Customer Complaint Procedures and Response
for All Complaints including Title VI

Even when a company provides the best customer service as possible, complaints may be made by a passenger against a driver or another passenger. A driver may also file a complaint against a passenger whose conduct or behavior endangers the safety of passengers or inhibits the safe operation of the vehicle. You may receive complaints from other drivers observing unsafe operation of the vehicle. Complaints of the following nature will be handled by the Executive Director.
Any person who believes that s/he has been subject to discrimination may file a complaint directly to the ShuttleBus-Zoom Human Resource Manager, Maine Human Rights commission or the US Department of Justice.Click here to view Customer Complaint Document.

ShuttleBus Fares
Intercity------$1.50 to $5.00
OOB Trolley--$1.00 to $2.00
Mail Order Form
Monthly Commuter Card $100.00
Quarterly Pass $260.00

Download as .doc format
Download as .pdf format
Office Hours
Monday thru Friday
9:00 A.M. to 4:30 P.M.
Office is closed on weekends and holidays
Telephone: (207)-282-5408
To reach us by e-mail, click contact
State of Maine
Fixed Route Operators

Transit Consultant
Rebuilt Bus Procurement
For more info click links below
Consultant RFP Rebuilt Bus RFP